At Foldio, our support service is here to assist you on a daily basis: functional questions, occasional assistance and bug reporting.
However, some needs go further.

That’s why we designed the Foldio Support Packs : dedicated support packages focused on team training, implementation, and optimization of the software within your organization.

What are Support Packs for?

A Support Pack is recommended when your needs go beyond basic support and require specialized consultancy.

They allow you to:

Train your teams on how to use Foldio

Receive guidance during implementation and advanced configuration

Discuss best practices within your organization

Create or adapt document templates

Assess specific evolutions or business-related requirements

Benefit from proactive and personalized follow-up

Integrate and configure new Foldio options

In these cases, a Support Pack provides you with dedicated time and a single point of contact.

Onboarding included at the launch of Foldio

At the initial launch of Foldio, an Onboarding Pack is included to ensure a fast and efficient start. It includes:

Support for key users and administrators

Familiarization with Foldio’s core concepts

Assistance with the configuration and setup of your instance

Kick-off meetings covering instance configuration, folders and templates, and billing

Operational follow-up including a Q&A session and priority email support in the days following the launch